Privacy Policy

Last updated: 18 September 2026

Your privacy and safety matter to FindMyTrader. This Privacy Policy explains what personal information we collect, why we use it, and how we look after it. We have kept the language as clear as we can.

Please read the full policy below. It includes important details about your rights, how information is shared, and how long we keep it.

At a glance

• FindMyTrader Ltd is responsible for the personal information described in this policy.
• We collect information you give us, information created when you use FindMyTrader, and information from others where needed to run the service.
• Customer contact details are not displayed publicly.
• Limited customer details may be shown only to relevant tradespeople who are matched with, invited to, or permitted to respond to the customer’s job.
• Tradespeople must use those details only for the relevant job, and must not use them for unrelated marketing or share them without permission.
• You have data-protection rights, including the right to ask for a copy of your information.
• You can contact us at info@findmytrader.co.uk.
• The complete Privacy Policy below still applies.

1. About this policy

This Privacy Policy explains how FindMyTrader Ltd collects, uses, stores and shares personal information when you use the FindMyTrader website, mobile applications and related services.

FindMyTrader Ltd is the controller of the personal information described in this policy. That means we decide how and why that information is used.

2. Our details

3. Information we may collect

Depending on how you use FindMyTrader, we may collect:

• Account information: name, email address, telephone number, password-related authentication records and user type.
• Customer and Job information: postcode, Job location, description of work, photographs, preferred timing, budget and communications with Tradespeople.
• Tradesperson information: business or trading name, services, service areas, biography, experience, photographs of previous work and public profile information.
• Verification information: identity documents, insurance details, qualifications, certificates, expiry dates and the outcome of our checks.
• Communications: messages sent through the Platform, support requests, complaints and correspondence with us.
• Reviews and safety information: ratings, reviews, reports, moderation records, suspected fraud indicators and account restrictions.
• Technical information: IP address, device type, operating system, app version, browser type, identifiers, login events, error logs and security records.
• Usage information: pages and features used, searches, clicks, approximate location derived from device or network information, and interaction times.
• Payment information: if paid features are introduced, payment status, transaction references, billing details and purchased credits. Full card details should be handled by an authorised payment provider rather than stored directly by FindMyTrader.

Please do not include unnecessary sensitive personal information in a Job description, profile, message or photograph.

4. How we obtain information

We obtain information:

• directly from you when you register, post a Job, create a profile, upload a document, send a message or contact support;
• from other users where they communicate with you, review an interaction or make a report;
• automatically from your device and use of the Platform; and
• from verification, fraud-prevention, hosting, authentication or payment providers where necessary and lawful.

5. Why we use information and our lawful bases

We use personal information for the following purposes:

• Providing the Platform and account services: to create accounts, publish Jobs and profiles, enable communications and deliver requested features. Our lawful basis is performance of a contract or taking steps at your request before entering a contract.
• Operating the marketplace: to match customers with relevant Tradespeople and show appropriate Job or profile information. Our lawful basis is performance of a contract and our legitimate interests in operating the marketplace.
• Verification and trust: to review documents, apply verification statuses and reduce misleading claims. Our lawful basis is our legitimate interests in protecting users and maintaining trust.
• Safety, security and fraud prevention: to investigate misuse, protect accounts, enforce our Terms and defend legal rights. Our lawful basis is our legitimate interests and, where applicable, compliance with legal obligations.
• Customer support and complaints: to respond to questions, investigate reports and maintain appropriate records. Our lawful basis is performance of a contract, legitimate interests and legal obligations where relevant.
• Service improvement and analytics: to understand performance, diagnose errors and improve usability. Our lawful basis is our legitimate interests. Where non-essential cookies or similar technologies require consent, we will request consent.
• Service communications: to send account, security, Job, message, verification and policy notifications. Optional SMS alerts about newly published jobs are sent only to tradespeople who turn on SMS job alerts in their profile. Those texts include the trade, a general area and a link, and do not include customer contact details or a full address. Our lawful basis is performance of a contract or legitimate interests.
• Marketing: to send marketing where you have consented or where another lawful basis permits it. You may opt out at any time.
• Payments and accounting: if paid features are enabled, to process purchases, prevent fraud and keep financial records. Our lawful bases are performance of a contract and compliance with legal obligations.

We will not use personal information for a new incompatible purpose without providing appropriate information and identifying a lawful basis.

6. What other users can see

Information you choose to publish in a Tradesperson profile may be visible publicly.

Customer contact details are not displayed publicly. When paid leads are enabled, we share those details only with the tradesperson who has a confirmed payment for that Job. Until then, we may share them only with tradespeople who are matched with, invited to, or permitted to respond to the customer’s job.

Publicly visible job information will not include the customer’s full address, telephone number or email address.

Tradespeople must use customer details only for the relevant job. They must not use those details for unrelated marketing, or share them with others without permission.

If you choose to put information in a public profile or public review, other people may see it and copy it.

Identity documents, private verification documents and full payment details must not be displayed publicly.

7. Sharing information

We may share personal information with:

• Tradespeople who are matched with, invited to, or permitted to respond to a customer’s Job, limited to relevant job information and limited customer details as described above;
• cloud hosting, database, authentication, email, file-storage, analytics, security and technical-support providers;
• document or identity-verification providers where such services are enabled;
• payment processors and accounting providers if paid features are enabled;
• professional advisers, insurers, auditors or prospective purchasers where reasonably necessary and subject to appropriate safeguards;
• police, courts, regulators or public authorities where required by law or reasonably necessary to protect rights and safety; and
• another entity in connection with a merger, sale, restructuring or transfer of the business, subject to appropriate confidentiality and data-protection requirements.

Service providers may use personal information only under our instructions and for agreed purposes, except where they act as independent controllers under applicable law.

8. International transfers

Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will use a lawful transfer mechanism and appropriate safeguards, such as UK adequacy regulations or approved contractual protections, where required.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy. That includes legal, accounting, security and dispute-resolution requirements.

As a general approach:

• active account and profile information is kept while the account remains active;
• closed-account information is deleted or anonymised after a reasonable period unless retention is needed for legal, fraud-prevention, safety or dispute purposes;
• verification and complaint records are kept only for as long as necessary to demonstrate checks, address disputes and protect users;
• financial and transaction records, if applicable, may be retained for the period required by tax and accounting law; and
• technical logs and backups are retained for limited operational and security periods.

We will document specific retention periods internally as the Platform’s systems and paid services develop.

10. Security

We use reasonable technical and organisational measures designed to protect personal information. These include access controls, authentication, secure transmission where supported, backups and restricted administrative access.

No online service can be guaranteed as completely secure. Please protect your password, devices and account access. Tell us as soon as you can if you suspect unauthorised activity.

11. Cookies and similar technologies

We may use cookies, local storage, software development kits and similar technologies to keep users signed in, remember preferences, secure the Platform, diagnose errors and understand usage.

Strictly necessary technologies may operate without consent where permitted. We will request consent before using non-essential analytics, advertising or similar technologies where the law requires it. A separate cookie notice or preference control should be provided on the website before non-essential cookies are enabled.

12. Your data-protection rights

Depending on the circumstances, you may have rights to:

• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask us to delete information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format; and
• withdraw consent where processing relies on consent.

These rights are not absolute and may be subject to legal exceptions. To make a request, contact info@findmytrader.co.uk. We may need to verify your identity before responding.

13. Complaints

Please contact us first at info@findmytrader.co.uk so that we can try to resolve your concern.

You also have the right to complain to the UK Information Commissioner’s Office (ICO). Information about making a complaint is available at https://ico.org.uk/make-a-complaint/.

14. Children

FindMyTrader is not intended for children under 18. We do not knowingly allow children to create customer or Tradesperson accounts. If you believe a child has provided personal information, please contact us so that we can look into it and take appropriate action.

15. Third-party links

FindMyTrader may link to third-party websites or services. Those organisations control their own privacy practices, and this policy does not apply to their independent processing. Please read their privacy information before providing personal data.

16. Changes to this policy

We may update this Privacy Policy to reflect changes in law, technology or our services. The latest version will be published with a revised effective date. Where a change materially affects registered users, we will take reasonable steps to notify them.

17. Contact us

For privacy questions or data-rights requests, contact: